Once an order is placed, it immediately goes into production. We process orders quickly so that we can ship quickly. Because of this, we are not able to cancel an order once it is place.
All of our items are custom made for each customer/order. We will send a proof by email for you to review and to make changes within 24 hours to make sure your item will be exactly like you want! We want you to love your purchase! If you receive your item(s) and there is a defect, we will remake your item and resend to you. Please contact us within 7 days of receipt of the item to start that process. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a replacement.
Because of the nature of the customized items we offer, we are not able to provide a refund.
We have many extremely happy customers and will make sure you are one too! 🥰👍